Shipping policy

All of our products are made-to-order.

• Processing time. Most orders are processed and shipped within 1–2 business days after order confirmation (excluding weekends, the last business day of each month, and Japanese holidays).
• Cut-off time. Orders placed before 9:00 AM (Japan Standard Time) are typically processed for next business-day shipping.
• During peak seasons or promotional periods, processing times may be slightly extended.

We ship from Japan to addresses in the United States. A flat $7 shipping fee applies to every order — no minimums and no thresholds. Standard International is the only method available today. We are not able to accept orders for delivery outside the United States yet; checkout will not offer a shipping rate for other destinations.

Estimates are from the date of shipment. While we strive to meet these timelines, delivery dates are not guaranteed and may be affected by carrier delays or customs processing.

Most orders are shipped Delivered Duty Paid (DDP), which means applicable customs duties and local consumption taxes are prepaid on your behalf.

• For orders where DDP (Delivered Duty Paid) applies, all duties and local consumption taxes are already included in the product price (or in the shipping charged at checkout). You will not be asked to pay any additional fees on delivery.
• Please be aware that international shipments may be subject to inspection by customs authorities, which can occasionally cause delays beyond our original delivery estimates.

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor your package’s progress through the carrier’s website.

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, additional shipping charges will apply to resend the item.

If you receive your order damaged, or if your package is lost in transit, please contact our support team at support@lestas.jp within 7 days of receiving your order (within 7 days of delivery completion). Please save all packaging materials and damaged goods before filing a claim.

For replacement requests and refund policies, see our Refund & Return Policy.

Email support@lestas.jp for help with any shipment. Our team is available Monday through Friday (excluding the last business day of each month and Japanese national holidays), 9:30 AM – 5:30 PM Japan Standard Time.